As we go about our business we like to think that we have a small but select group of people in our network.
How wrong could we be as we think further out everyone knows more people than we think.
Take a look at the network connections chart above you will be shocked to know that even if we try really hard and like to think that we get to know most people we come in contact with look at the numbers in a room of 30 people (normal for a Chamber or Breakfast event) we will talk to about 4 or 5 but if we do the calculations there are 435 relationships we could have but don’t. Why is that?
A quote from Samuel Becket has just hit home
“Ever tried. Ever failed. No matter. Try again. Fail again. Fail better. Continue reading
This last week has been a real eye opener to those who deem themselves the great and the good. When people around you who rely on you to do what you promise no longer love you, what can you do?
Businesses who lose clients will find out that the majority of the clients that leave don’t do so because the service is bad or the products suddenly start to fall apart or you have become something they can’t bring themselves to stand any more time in your company any more. No – the reason they leave is because they no longer feel valued or loved by you anymore. The relationship you used to have with them is now damaged. Sometimes that damage is so bad that you will never be able to fix it.
As many of our politcal classes are finding out what we in the business world have known for many years. All you really have in this life is your reputation and when that is gone so are you!
The importance then is so easy do what you say your going to do in the time you said you were going to do it and at the price you said you would do it for. That’s a basic the next bit is also essential. Do it with a smile on your face and warmth in your heart – go the extra mile even when there is no personal financial gain in it for you. I can assure you that there will be personal gain maybe not today maybe not tomorrow but at sometime in the future it will pay dividends to back to you.
Why is it that when anybody in a position of authority, whether in Government, Health Service or Leading Corporates, makes a complete balls up of something they are being really well paid for the first line of defence is not an apology or a mea culpa but a mealy mouthed statement stating that they have learned the lessons are using the destruction of other peoples lives as a “learning experience” which can be a positive outcome!
Who cares what they have learnt if they can’t get it right shouldn’t they be punished in some way such as losing their jobs or even a nice long stay in a holding cell?
Just a thought when the lazy spin out the same old BS that lessons have been learnt and hopefully the same problems will not return.